0808 252 9170
4 Midgery Court
If you have a complaint regarding any aspect of our service, please contact the Compliance Officer at KR Group, Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH.
If you subsequently believe that we have not satisfactorily dealt with your complaint, you may be entitled to refer it to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, telephone number 0300 123 9 123, website address www.financial-ombudsman.org.uk. This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints. A leaflet detailing the full complaints and appeals process is available from KR Group on request.